FAQ


For all questions please get in touch with us: info@wildwoodfactory.com


REFUNDS, RETURNS & EXCHANGES


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations, but please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders 
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@wildwoodfactory.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wildwoodfactory and send your item to: Lacplesa iela 75A-11, Riga, LV-1011, Latvia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING


To return your product, you should mail your product to: Lacplesa iela 75A-11, Riga, LV-1011, Latvia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How much is shipping?

This depends on the product, please contact us directly or check it once choosing  the item!  

Do you ship internationally?

Yes, we ship for the customers within EU 

How do I track my order?

We send you the tracking code where you can track the estimate delivery.

How long does it take for an order to arrive?

This depends on the product ordered & your location.
EU delivery - 1-3 weeks.
Rest of the world delivery - 1-3 weeks.
Items ship via UPS (or other delivery services) and all have tracking numbers.
There are no additional taxes or fees that should be paid.
If you're still not sure, just email us. We're happy to help.

I ordered 2+ items, but only received one... where' my order?

Since a lot of our items are custom made individually, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

Where do your items come from?

The Wild Wood Factory is all about bringing you unique and specialty items that you won't find anywhere else. To keep a diverse group of products you will love, we go far and wide to find the best out there

 

STILL HAVE QUESTIONS?

Sure, no problem! Just email us at info@wildwoodfactory.com and we'll get back to you right away. Or get in touch with us +371 26133522